MatBet's Promise to Every Player
We do not simply provide a gaming platform — we are committed to the well-being of every member. All control tools on this page are active and available to use at any time.
What Is Responsible Gaming?
Responsible gaming means that everyone using the matbet platform does so in a safe, controlled manner that is within their personal means. At matbet, we understand that for most players, betting is a form of entertainment — much like going to the cinema or dining out. It becomes a problem when it starts to interfere with your daily life, personal relationships, or finances.
Online gaming in Malaysia is growing rapidly, and we at matbet take our responsibility as a trusted platform seriously. We don't just comply with industry guidelines — we go further by investing in control tools that are genuinely effective and easy for every member to use, without needing to contact customer support first.
The core principles of responsible gaming at matbet are straightforward: play with money you can afford to lose, not money you need for daily expenses. Always set time and spending limits before you start playing, and stick to them firmly.
This page provides everything you need to know about the available control tools, how to identify gambling problems, support resources, and our player protection policies. We encourage you to read through it carefully and use any tools that suit your needs.
MatBet Gaming Control Tools
All these tools are available directly within your account — no need to wait for approval or contact support to activate them.
Daily / Weekly Deposit Limit
Set the maximum deposit amount you allow within a day, week, or month. Once the limit is reached, the system will automatically block any additional deposits until the period resets.
Playing Time Limit
Set a daily or weekly session time limit. Once your play time reaches the set limit, the system will notify you and automatically end your session for that day.
Temporary Break (Cooling-Off)
Need a short break? You can activate a cooling-off period of 24 hours, 48 hours, or 7 days. During this period, your account will be blocked from all betting activity.
Self-Exclusion
If you feel the need to distance yourself from gambling for a longer period, you can apply for self-exclusion for 1 month, 6 months, 1 year, or permanently through your account settings.
Loss Limit
Set the maximum loss amount you are willing to accept in a day or week. Once the loss limit is reached, you will be unable to continue wagering until the period resets.
Real-Time Alerts
Enable notifications that remind you how long you have been playing, the amount wagered, and alerts when you are approaching your set limits.
How to Activate the Control Tools
Activating gaming control tools on matbet is straightforward and can be done on your own in just a few steps. No approval is required and most limits take effect immediately once you save your changes.
- Log in to your matbet account via the website or mobile app.
- Go to the "Account Settings" section then select the tab "Responsible Gaming".
- Select control type that you wish to activate — deposit limit, time limit, loss limit, or self-exclusion.
- Enter limit value that suits your needs and financial capability.
- Confirm changes by clicking the save button. The system will confirm your selection and activate the limit immediately.
If you encounter any difficulty activating the control tools, MatBet's experienced customer support team is ready to assist you via in-app live chat, available 24 hours a day, 7 days a week.
Signs of a Gambling Problem
Recognising the early warning signs of a gambling problem is the most important first step. The sooner it is identified, the easier it is to seek help. Here are some signs to watch for in yourself or a loved one:
You find yourself borrowing money from family, friends, or using credit cards just to keep playing.
Every time you intend to play for an hour, it turns into three or four hours without you realising.
Gambling is used as a way to escape work stress, relationship problems, or feelings of sadness and loneliness.
You start lying to your partner, family members, or friends about how much time and money you have spent on gambling.
After a loss, you feel compelled to keep playing in hopes of winning back what you have lost — this is one of the most dangerous warning signs.
Work, your children's schooling, household bills, or relationships with loved ones begin to be neglected in favour of finding time to gamble.
Quick Self-Assessment
Answer the following questions honestly. This is not an official assessment, but it can help you evaluate whether your gaming habits are still within a healthy, controlled range.
1. Have you ever played longer or spent more than you originally planned?
2. Have you ever felt restless or irritable when trying to cut back or stop gambling?
3. Have you ever used savings, loans, or emergency funds to gamble?
4. Have family members or friends ever expressed concern about your gambling habits?
5. Have you ever tried to hide your gambling activity from those around you?
Child & Minor Protection
Matbet strictly prohibits any individual under the age of 18 from registering or using our platform. This is not merely an internal policy — it is a moral and legal responsibility we take seriously.
To ensure our platform is free from underage users, matbet conducts a strict Know Your Customer (KYC) during registration and before the first withdrawal. Valid identification documents are required to verify the age of every new member.
- All new accounts go through automatic age verification during registration.
- A government-issued ID (MyKad or passport) is required for full KYC verification.
- Our system detects signs that may indicate an underage user and will freeze the account until verification is complete.
- Parents and guardians concerned that their children may be accessing online gambling platforms are encouraged to use parental control software such as Net Nanny, or content filtering services provided by their ISP.
FAQ — Responsible Gaming
Start Safely with MatBet
Sign up today and enjoy a trusted gaming platform, complete with control tools designed to keep your experience fun and responsible at all times.
Player Protection Tools Summary
Here are all the tools available to you within your MatBet account, along with a brief description of how each one helps you play more safely.
Deposit Limit
Control how much you deposit into your account per day, week, or month. Limits can be set within seconds from your account settings.
Instantly ActiveSession Time Limit
Set how long you can play in a single session or per day. The system will alert you 10 minutes before the limit is reached.
CustomisableLoss Limit
Set the maximum loss amount you are willing to accept. Once the limit is reached, betting is automatically paused for that period.
Financial ProtectionTemporary Break
Pause your play for 24 hours to 7 days without going through a lengthy process. The best option when you feel you need a short break to think things through.
Instantly ActiveSelf-Exclusion
Fully block access to your account for a period ranging from 1 month to permanent. The strongest tool for those who need a long-term break from gambling.
Full ProtectionReminders & Notifications
Receive real-time notifications about your play duration, total wagering amount, and limits that are nearly reached — directly via the app or email.
Real-TimeTips for Playing Responsibly
Here are some practical tips you can apply every time you play on MatBet to ensure a positive and controlled experience:
- Set a budget before you play — decide in advance how much you are willing to spend, and treat it as the cost of entertainment, not an investment.
- Do not play when you are emotionally unstable — if you are under stress, tired, or angry, avoid gambling. Decisions made in an emotional state are rarely good ones.
- Take regular breaks — for every 30–45 minutes of play, take a break of at least 10 minutes. This helps you stay focused and make more rational decisions.
- Do not chase losses — if you lose, accept it as the cost of entertainment and stop. Chasing losses almost always leads to even greater losses.
- Balance with other activities — ensure gambling is only a small part of your leisure time. Maintain hobbies, social relationships, and other activities you enjoy.
- Understand how the games work — games like slots use an RNG (Random Number Generator). No strategy can guarantee wins — all outcomes are random.
- Keep a record of your activity — review your betting history regularly in your matbet account to ensure your habits remain in check.