MatBet Privacy Policy – Protection of Your Personal Data

✦ Introduction & Our Commitment

At MatBet, privacy is not merely a legal obligation — it is a core value we uphold. We understand that your trust in us begins with the confidence that your personal information is in responsible hands. This Privacy Policy applies to all services offered on the matbet.ml website and the MatBet mobile app.

This policy clearly explains the types of data we collect, the purposes of collection, who may have access to that data, retention periods, and your rights as a data subject. We encourage you to read this document carefully and to contact us if you have any questions or concerns.

This Privacy Policy is subject to the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA) and any other applicable laws in force. MatBet is the responsible "data processor" under this legislation, and we take that responsibility seriously.

1 Information We Collect

Matbet collects several types of information to ensure our platform runs smoothly and delivers the best experience to every player. The information collected falls into three main categories:

a) Information You Provide Directly

• Full name as it appears on a valid government-issued identification document.
• Date of birth for age verification purposes (18 years and above).
• Email address and mobile number for communication and account security.
• Current residential address.
• Bank account details, card numbers, or digital wallet information for processing financial transactions.
• A copy of your identity document (MyKad, passport) for the KYC verification process.
• Proof of address such as a utility bill or recent bank statement.

b) Information Collected Automatically

• IP address and device information used to access the platform.
• Browser type, operating system, and screen resolution.
• Access log data including dates, times, and pages visited.
• Geographic location (country and state only, not precise location) based on IP address.
• Cookie data and similar tracking technologies.
• Gaming activity records and transaction history within the platform.

c) Information From Third Parties

• Identity verification information from third-party KYC service providers we use.
• Payment processing data from approved payment gateways.
• Information from regulatory bodies or fraud prevention agencies where applicable.

2 Purpose of Personal Data Use

Every piece of information we collect has a clear and lawful purpose. matbet does not use your data for any purpose other than those stated below:

We only use your data for the purposes stated above. Should we wish to use your data for a new purpose not covered in this list, we will notify you in advance and, where necessary, seek fresh consent from you.

3 Data Sharing & Disclosure

Matbet does not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. However, there are certain circumstances where we need to share your data with the following parties to enable our services to operate:

• Payment Service Providers: Approved payment gateways and processing banks require transaction details to securely process your deposits and withdrawals.
• KYC Service Providers: Trusted third-party identity verification companies we engage to conduct background checks and document verification in accordance with industry standards.
• Technical Service Providers: Server hosts, CDN providers, and customer support service providers that assist with the technical operations of our platform — all bound by strict confidentiality agreements.
• Regulatory Bodies & Authorities: Where required by law, court order, or a valid request from a government agency or law enforcement authority.
• Anti-Money Laundering (AML): Organizations and platforms that help us detect and prevent suspicious financial activity to keep all users safe.

4 Data Storage, Security & Transfers

Your data security is matbet's highest priority. We employ multiple layers of security technology and strict operational procedures to ensure your data is always protected against unauthorized access, loss, or misuse.

• 256-bit SSL Encryption: All data transmitted between your browser and our servers is protected with high-grade SSL/TLS encryption — the same standard used by leading financial institutions worldwide.
• Stored Data Encryption: Sensitive data such as financial information and identity documents are encrypted at rest using AES-256 encryption.
• Strict Access Controls: Only authorized MatBet staff with a legitimate business need may access your personal data. Such access is monitored and audited on a regular basis.
• 24/7 Monitoring: Our systems are continuously monitored to detect any suspicious activity or intrusion attempts.
• Secure Backup: Data is regularly backed up to a secure, separate location to ensure service continuity.

Data Retention Period: matbet retains your personal data for as long as your account is active, or as long as necessary to fulfil the purposes outlined in this policy. Following account closure, we retain financial and transaction records for a minimum of 7 years as required by Malaysian law. Other data will be deleted or anonymized within 90 days of account closure.

5 Cookies & Tracking Technologies

Matbet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They allow our website to recognize you on subsequent visits and tailor content to your preferences.

• Essential Cookies: Required for core website functions such as login, session security, and betting cart management. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helping us understand how players interact with the platform, which pages are visited most, and where technical issues may occur — so we can make continuous improvements.
• Functional Cookies: Allowing the platform to remember your preferences such as language, display settings, and preferred betting region for a more personalized experience.
• Analytics Cookies: We use internal analytics tools to understand usage patterns in an aggregated and anonymized manner for service improvement purposes.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the MatBet platform. For more information on managing cookies, please refer to your browser's documentation.

6 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 and MatBet's internal policies, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

7 Children's Privacy & Protection of Young People

Matbet strictly prohibits any individual under the age of 18 from registering or using our platform. We do not knowingly collect any personal data from underage children or minors.

If we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who become aware that their child has registered at matbet are requested to contact us immediately.

8 Privacy Policy Amendments

Matbet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. Whenever material changes are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the homepage and within your account regarding the changes.
• Sending notifications via your registered email for significant changes.

Your continued use of the matbet platform after changes take effect will be considered your acceptance of the updated policy. If you disagree with the changes made, you have the right to close your account before they come into effect.